💻Auto Agent Assignment

The chat assignment to an agent can happen in 3 ways:

1. Manual Assignment

2. Auto Assignment to any agent (either online or offline)

3. Auto Assignment to agents who are online

How to configure agent assignment?​

1. Go to Settings.

2. Select Inboxes

2. Click on Edit button of any inbox you wish to change the auto-assignment settings.

You need to individually change the auto-assignment settings for all your added inboxes.

4. Click on General Settings on top, and scroll down till you find Auto Assignment

You will find three options:

Options	Actions
Disable	The chats will not be auto-assigned. The agents need to manually assign the chats to themselves from the unassigned tab.
Enable	The chats will be auto-assigned to the agents irrespective of whether they are online or offline.
Only When Agents Are Online	The chats will be auto-assigned only to the agents who are online at that time.