Defining Ticket lifecycle
Using this feature, the account owner can configure set time intervals after which the conversations automatically move to Resolved or Closed states.
| Setting | |
|---|---|
Auto Resolve | Time after which an inactive conversation should get resolved |
Auto Close Duration | Time after which resolved tickets get closed. |
Auto Resolve Bot Duration | Time after which an inactive bot conversation should get resolved |
Auto Alert Duration | Time after which a new conversation should get alerted in case of inactivity |
How to set Auto Resolve, Auto Alert and Auto Close Duration?
Go to Settings > Inboxes
Click on Settings of the Inbox for which you want to do the configurations
Turn on the relevant toggles and update time duration for Auto close, Auto resolve, Auto Resolve Bot, and Auto Alert
After updating the duration, click on Update.
Last updated
