🚚Kapture
Overview
LimeChat has a seamless integration with Kapture which allows us to do the following
Use their API to fetch the status of tickets (Used for automating ticket resolution tracking on LimeChat’s Helpdesk)
And to Raise and Edit tickets directly via HelpDesk. Simple and easy
Follow the steps below to set up the integration 👇
Integration
To use the APIs we need to generate an Authentication Token which requires the following credentials
DOMAIN
PULL_API_KEY
PUSH_API_KEY
Steps
PURPOSE
Ticket pull API will retrieve information on a specific Ticket. Start date and end date to be mandatory.
API CONFIGURATION
Click on configuration > API Configuration > Select Ticket API > Click on Ticket Pull API > enter the API name to create API request
Select Mandatory required field as mentioned above along with additional required parameters to generate the URL.
Assign the Auth Key to API before generating the code
Created API will be added in “API Information” Section
Each API request will be created along with “Auth Key” to pass the URL
!https://www.kapture.cx/images/ticket-api/ticket pull api-1.png
!https://www.kapture.cx/images/ticket-api/ticket pull api-2.png
!https://www.kapture.cx/images/ticket-api/ticket pull api-3.png
PURPOSE
Ticket Push API is used to push the data of Ticket into the database. Title to be mandatory field to create a ticket.
API CONFIGURATION
Click on configuration > Partner configuration > API’s configurations > Select Ticket API > Click on Ticket Push API > enter the API name to create API request and Key expiry date.
Select Mandatory required fields along with additional required parameters to generate the URL.
Each API request will be created along with “Auth Key” to pass the URL
!https://www.kapture.cx/images/ticket-api/ticket push api-1.png
!https://www.kapture.cx/images/ticket-api/ticket push api-2.png
PURPOSE
Get ticket API is to retrieve a list of Tickets using a variety of parameters. Ticket id to be mandatory field.
Note: Please use the POST Method to use these parameters
API CONFIGURATION
Click on configuration > Partner configuration > API’s configurations > Select Ticket API > Click on Get Ticket API > enter the API name to create API request and Key expiry date.
Select Mandatory required fields along with additional required parameters to generate the URL.
Each API request will be created along with “Auth Key” to pass the URL
!https://www.kapture.cx/images/ticket-api/get ticket api-1.png
!https://www.kapture.cx/images/ticket-api/get ticket api-2.png
Copy and paste the api keys at
Settings→Integrations→CRM Partners→Kapture
on HelpDesk.
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