π‘Concurrency
How to enable and set the concurrency number?β
Login to the LimeChat dashboard.
Go to Settings.
Go to the
Agents
section
Click on
Edit
for the relevant agent
Navigate to the second page of this pop-up, where you will find the toggle for enabling the concurrency. Once you enable concurrency by clicking on the toggle, you will be able to see a text box titled
Number of tickets limit for the agent
where you can set the concurrency for that collaborator.Finally click on "Update" to save changes.
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