Facebook and Instagram Channels

Connect Facebook and Instagram (comments and DMs) so that you can manage all the social conversations within LimeChat. You can read, manage, and respond to all messages you receive from a single dashboard.

Pre Requisite to add Facebook/Instagram Inbox​

  1. Make sure you have a public Facebook page with admin access.

  2. Optional for Instagram (💡 Skip this if you're not adding an Instagram Account Inbox)

    • Make sure your Instagram Account is an Instagram Business Account (Follow this link)

    • Make sure your Instagram Business Account is connected to your Facebook page, which you'll add to the LimeChat dashboard.

Steps to integrate Facebook and Instagram​

  1. Go to Settings > Inboxes > Add Inbox

  1. Click on Facebook / Instagram.

  1. Click on Continue with Facebook / Instagram.

  1. You will be redirected to a new pop-up where you will be asked to share permissions to share the information related to your account. Select all the Instagram accounts you need to be integrated and click on Next.

  1. Select all the required Facebook pages where the bot must be integrated and click on Next.

Note:

  • Make sure the Facebook page is selected where the Instagram account is linked.

For example, FB page 1 and FB page 2 are two Facebook pages. FB page 1 is the main page where the bot needs to be installed and FB page 2 is the page where the Instagram account is linked. Then both the pages FB page 1 and FB page 2 must be selected.

It is a mandatory requirement to select the FB page where the Instagram account is linked.

  1. Make sure all the permissions are granted and click on Done.

  1. Once the above steps are completed the user will be redirected back the to the CRM. Under Choose Pages (Multiselect), select the required facebook page/s where the chatbot has to be integrated from the dropdown.

  1. Under Choose Instagram Accounts (Multiselect), select the required Instagram account/s where the chatbot has to be integrated from the dropdown.

All pages and accounts selected in steps 6 and 7 must be selected here as well.

  1. Click on Create Inbox. Facebook and Instagram are now added as Inboxes and all the comments/DMs, etc. will flow to Limechat’s dashboard

  2. Add collaborators to the created inbox, please note that the collaborators for DMs and comments can be different.

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