🚚Zohodesk

Overview

LimeChat has a seamless integration with Zohodesk which allows us to do the following

1. Use their API to fetch the status of tickets (Used for automating ticket resolution tracking on LimeChat’s Helpdesk)

2. And to Raise and Edit tickets directly via HelpDesk. Simple and easy

Follow the steps below to set up the integration 👇

Integration

To use the APIs we need to generate an Authentication Token which requires the following credentials

1. CLIENT_ID

2. CLIENT_SECRET

Steps

Step 1: Register your Application

First, register your app in Zoho's Developer Console, which you can access at https://api-console.zoho.com/

Select Server-based applications and enter the required details. Client Name: Can be anything but for better identification of apps please enter LimeChat Homepage URL: https://limechat.ai Authorized Redirect URIs: https://limekit.limechat.ai/crm/zoho/oauth

Click on create.

Go to Client Secret tab and take a note of Client ID and Client Secret

Step2: Integrating Zohodesk with limechat

In limechat helpdesk Navigate to Settings > Integrations > Zohodesk

Put in the Client Id and Client Secret . Leave the refresh token blank. It will be filled automatically once the authentication goes through.

Click on save. A new tab will be opened asking for required permissions on Zoho. Click on Allow. You will be redirected back to LimeChat helpdesk. The refresh token will be populated automatically and integration will start working.

Now agents will be able to create the ticket on Zohodesk directly from LimeChat helpdesk.