🚚Freshdesk

Overview

  1. Use their API to fetch the status of tickets (Used for automating ticket resolution tracking on LimeChat’s Helpdesk)

  2. And to Raise and Edit tickets directly via HelpDesk. Simple and easy

Follow the steps below to set up the integration 👇

Integration

To use the APIs we need to generate an Authentication Token which requires the following credentials

  1. API_KEY

  2. DOMAIN_URL

  3. PASSWORD

  4. WIDGET_ID

Steps

Here's how you can get your API key:

  1. Log in to your Freshdesk account.

  2. Click on your profile picture on the top right and select 'Profile Settings.'

  3. In the sidebar on the right, you will find the View API key button. To access the API key, click on it and complete the captcha verification.

Copy and paste domain url, password and api key at

Settings→Integrations→CRM Partners→Freshdesk

on HelpDesk. Voila!

PreviousCRMNextZendesk

Last updated