Getting Started

The Omni-Channel Platform for Stellar Customer Support

Introduction

In today’s fast-paced, customer-centric world, providing exceptional support across multiple channels has become an absolute necessity. With customers expecting prompt and personalized assistance, businesses must adapt and equip themselves with the right tools to meet these demands. Enter LimeChat Help desk, an omni channel platform designed to help your team deliver outstanding customer support through seamless integration with various communication channels.

Why Omni-Channel Support Matters

The rise of digital communication has opened up a multitude of channels for customers to interact with businesses. From social media and live chat to email and phone calls, customers now expect consistent and coherent support across all touch points.

Shopify

Support Channels

Teams

Automation for Tickets

Automation for replying

Automation Feature

Optimising Replies

Labels and Notes

Managing Tickets

Analytics

Self Served Widget